These are my field notes on why transformation stalls between teams and what bridges the Operating Gap.

Written for the leaders being asked why the AI initiative went quiet: the people who own delivery, who own operations, and everyone caught in between. Each case names the structural cause, never the people.

One pattern, most weeks. The archive runs in three categories: Guardrails, Ownership, and ROI. The Casebook is the shortest path to

“Oh, that’s us.”

The Operating Gap is a newsletter by RaeVyn Consulting. If the patterns look like your organization: Find out which one is yours →